You can refund a customer for a settled order directly from the ReyVend app.
Issue a refund
Tap Orders in the bottom bar.
Find the order – use the search box (order number) or the Settled filter chip.
Tap the order to open it.
Scroll down to bottom of the page, tap Issue Refund (as shown with green arrow)
Choose Full refund or Partial refund. For a partial refund, enter the amount.
Tap Continue.
When it succeeds, the order shows a refunded notice. The money goes back to the customer's card through Nayax – it can take a 3-5 business days to appear on their statement.
If the refund fails
The order shows a refund failed notice. Check the order was paid (settled) and try again. If it still fails, contact ReyVend Support from the app.
Don't see Issue Refund?
Only settled orders can be refunded, and your role needs refund access.
Pending orders don't show the Payment card.